Support

Dorna uses your Israeli mobile number. Enter it, tap Send Verification Code, then enter the 6-digit code you receive by SMS. You can browse businesses without an account; you sign in to book, to see your bookings and favorites, and to report a business.

• Check that the number is an Israeli mobile number and that your phone can receive SMS. The code can take a few moments.
• After 60 seconds you can tap Resend Code. After several requests in a short time, the app asks you to wait a few minutes before asking again.
• Still nothing? Write to us with your phone number.

1. Open a business, choose a service and tap Continue.
2. Choose who the booking is for: Just me, or Me and others to book together for up to 8 people.
3. Choose a date and time, then tap Confirm Booking.

Some businesses confirm bookings instantly. Others review each request: you see Booking Requested until the business answers. If the business does not answer in time (within 24 hours of your request, and no later than 2 hours before the appointment), the request expires and the app tells you.

Open the Bookings tab, then Upcoming, open the booking and tap Cancel or Reschedule.

• Cancelling at least 2 days before the appointment (not counting Saturday) always cancels it at once.
• Each business also sets its own cancellation window. Before that window, your booking is cancelled at once. Inside it, your cancellation is sent to the business as a request, which it approves or declines; if the business has not answered by the time of the appointment, the booking is cancelled and counted as a late cancellation.
• Each business decides whether bookings can be rescheduled in the app, and until when. If the app says it is too late, contact the business directly.

Dorna does not take payments in the app and does not charge you for using it. You pay the business directly, at your appointment, by the methods that business accepts.

Dorna sends notifications about your bookings: confirmations, the business's answers to your requests, changes and cancellations, delays, reminders before your appointment, and an invitation to review your visit afterwards. Dorna does not send advertising.

To turn notifications off, go to Profile › Privacy & Permissions › App Notifications, or turn them off for Dorna in your phone's settings.

If you allow it, Dorna uses your phone's location to show businesses near you and how far away they are. Your location is used for that search and is not saved to your account. To turn it off, go to Profile › Privacy & Permissions › Location Services, or change it in your phone's settings. Your phone's setting always takes precedence.

Go to Profile › App Language and choose English, עברית or العربية.

The names of guests you add to a group booking are kept under Saved people, so you can book for them again. To remove someone, touch and hold their name and choose Remove from saved people.

After a completed visit you can review it once. Your star rating, the highlights you choose and the service are public, shown with your first name and the initial of your last name, or as Anonymous if you choose Post anonymously. Your written comment is private and goes only to the business.

If a business's photos, details or prices are offensive, misleading, show someone without consent, or use someone else's work, open the business, go to Details and tap Report this business. Dorna reviews every report. You can also write to us.

If the app says To book, contact Dorna support, write to us at support@dornabooking.com with your phone number and we will explain. If it says To book, contact the business, that business has limited bookings from your account; please contact the business directly.

When a business closes on Dorna, every booking you had there that had not started is cancelled, and you get a notification saying why. Your past visits stay in your booking history, marked No longer on Dorna. You cannot book that business again or review it.

You can delete your account in the app at any time. See Delete your account for the steps and for what is deleted and what is kept.

Dorna sets up every business account. To join, write to us at support@dornabooking.com. Once your account is ready, complete your business profile and services, then turn on Settings › Business profile › Visibility › Shown in the customer app. Customers can find and book your business when it is shown and has at least one service they can book.

Sign in with your email and password. If you forgot your password, type your email on the sign-in screen and tap Forgot password?: we send a link to reset it. Check your spam folder if it does not arrive.

The business owner adds team members in Settings › Team › Add team member. Each new member receives an email with a link to choose a password and sign in. If it does not arrive, check the spam folder; the owner can send it again from the member's page, Account › Send password reset.

Booking alerts tell you the moment someone books, asks to book, or wants to cancel. They go to the owner, the managers, and the team member the booking is with. Their status is in Settings › Booking alerts; to turn them off, use your phone's settings.

The owner sets how bookings work in Settings › Booking policy: instant approval or review of each request, the cancellation and rescheduling rules, when customers can book, and closures.

See Delete your account.